Frequently Asked Questions 

Ordering

How do I place an order?

Browse our store, select the products you would like to purchase, add them to your cart, and proceed through the checkout process. Follow the instructions provided at checkout to complete your purchase.

Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible at support@northerntool.us. Because orders may enter processing shortly after they are placed, we cannot guarantee that every cancellation request can be accommodated.

How long does order processing take?

Orders generally require approximately 2 business days for processing before shipment.

Shipping

Do you offer free shipping?

Yes. Free shipping is available throughout our store for deliveries within the United States, subject to the applicable shipping terms for your order.

How long does delivery take?

After order processing, estimated delivery generally takes 5–8 business days.

Please note that delivery times are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances beyond our control.

Do you ship internationally?

No. At this time, Northern Tool ships within the United States only.

Will I receive tracking information?

Yes. We will email your order tracking information as soon as we receive the tracking details from the courier.

Please check your email, including your spam or junk folder, if you have not received your tracking information.

Returns & Refunds

What is your return period?

Northern Tool offers a 30-day return period.

How long does a refund take?

Once an eligible return has been received and approved, refunds generally take 3–5 business days to be processed.

The time required for the funds to appear in your account may also depend on your bank or payment provider.

How do I request a return?

Please contact our customer support team at support@northerntool.us before sending an item back. We will provide the appropriate return instructions.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible at support@northerntool.us with your order number and details about the issue. We may request photographs or other information to help us investigate and resolve the matter.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.

Is my payment information secure?

Payment transactions are processed using the payment services and security measures available through our checkout providers. Northern Tool does not intentionally request sensitive payment information through ordinary customer-support emails.