Refund policy

At NorthernTool.us, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on eligible products.

You may request a return within 30 calendar days from the date your order is delivered.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request is submitted within 30 days of delivery.
• The item is unused, uninstalled, and in its original condition.
• The product is returned with all original packaging, accessories, manuals, and included parts.
• The item is free from accidental damage, misuse, or unauthorized modifications.
• Proof of purchase or a valid order number is provided.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Products showing signs of use, installation, or abuse.
• Items missing original parts, accessories, or packaging.
• Customized or special-order products.
• Gift cards, where applicable.

Exchanges

At this time, we do not offer product exchanges.

If you would like a different item, simply return your eligible product for a refund and place a new order.

How to Start a Return

To request a return:

1. Contact our customer support team within 30 days of receiving your order.
2. Provide your order number and the reason for your return.
3. Once your request is approved, we will provide return instructions and the return shipping address.
4. Securely package the item and ship it according to the provided instructions.

Please do not send products back without receiving return authorization from our support team.

Return Shipping Address

NorthernTool.us

11010 Dorrance Ln

Meadows Place, TX 77477

United States

Return Shipping Cost

• Return Shipping Fee: $0.00
• Restocking Fee: None

Customers are responsible for packaging returned items properly to help prevent damage during transit.

Returned Item Inspection

Every returned product is inspected after it arrives at our facility.

To receive a full refund, the item must be returned in its original condition with all included components and packaging.

If a returned product is incomplete, damaged, or shows signs of misuse after delivery, the return may be refused or a partial refund may be issued where appropriate.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include clear photos of the product, packaging, and shipping label whenever possible.

Refund Processing

After we receive and inspect your returned item, we will notify you of the refund status.

If your return is approved:

• Refunds are processed within 5 business days.
• Refunds are issued to the original payment method used for the purchase.
• Depending on your bank or card issuer, it may take several additional business days for the refund to appear in your account.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled. If you no longer need the product, you may request a return after delivery in accordance with this policy.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our customer support team.

NorthernTool.us

Address: 11010 Dorrance Ln, Meadows Place, TX 77477, United States

Phone: +1 (832) 351-2342

Email: support@northerntool.us

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)