Return & Refund Policy
At Northern Tool, we want our customers to feel confident when shopping with us. If you are not satisfied with your purchase, you may be eligible to request a return within 30 days of receiving your order.
30-Day Return Period
Customers may request a return within 30 days of delivery, subject to the conditions described in this policy.
To begin a return, please contact:
Email: support@northerntool.us
Please include your order number and a brief explanation of the reason for the return.
Return Authorization
Please contact Northern Tool before sending any product back.
Do not send a return to the address listed on this website unless our customer support team specifically instructs you to do so.
Return Condition
To help us process your return, products should generally be returned in an appropriate condition and, where applicable, with original packaging, accessories, manuals, and other included items.
Certain products may have additional return requirements or restrictions.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the problem
- Photos or other supporting information when requested
We will review the issue and determine the appropriate resolution.
Refunds
Once an eligible return has been received and approved, refunds are generally processed within 3–5 business days.
Refunds are normally issued to the original payment method used for the purchase.
After we issue a refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Non-Eligible Returns
A return may not be accepted if the applicable return period has expired or if the product does not meet the applicable return requirements.
Where applicable, certain products may be subject to additional restrictions.
Questions About Returns
If you have questions about returning an item, please contact us before shipping the product back.
Email: support@northerntool.us
Phone: +1 832-351-2342