Shipping policy

Thank you for shopping with NorthernTool.us. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our Shipping & Delivery Policy below.

Shipping Destinations

At this time, we ship only within the United States. We do not currently offer international shipping.

Free Shipping

We are pleased to offer FREE Standard Shipping on all eligible orders delivered within the United States. No minimum purchase is required unless otherwise stated on the product page.

Order Processing Time

• Processing Time: 1–2 Business Days
• Orders are processed Monday through Friday during normal business hours.
• Orders are not processed on weekends or U.S. public holidays.

Once your order has been processed, you will receive a shipping confirmation email.

Estimated Delivery Time

After your order has been shipped, the estimated transit time is:

• Transit Time: 3–5 Business Days

Estimated Total Delivery Time: 4–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, holidays, carrier delays, or other circumstances beyond our control.

Shipping Carriers

We work with reliable shipping partners, including:

• FedEx
• UPS
• USPS
• DHL
• Other trusted regional carriers when appropriate

The carrier used for your order may vary depending on your shipping address and the size or weight of the item.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number (when available).

You can use the tracking information to monitor the delivery status of your shipment.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

NorthernTool.us is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided during checkout.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Orders can only be changed or canceled before they have been processed for shipment. Once an order has been shipped, changes or cancellations are no longer possible.

Delayed Deliveries

While we strive to deliver every order on time, unexpected delays may occasionally occur due to:

• Severe weather
• High shipping volumes
• Carrier service interruptions
• Public holidays
• Natural disasters or other unforeseen events

If your package is significantly delayed, please contact our customer support team and we will gladly assist you.

Lost or Damaged Shipments

If your order arrives damaged, incomplete, or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

To help us resolve the issue quickly, please include your order number along with photos of the package and product, if applicable.

P.O. Boxes & Military Addresses

Some oversized or heavy products, including certain lawn mowers and outdoor equipment, may not be eligible for delivery to P.O. Boxes, APO, FPO, or military addresses.

If shipping restrictions apply, our customer support team will contact you before your order is processed.

Sales Tax

Applicable sales tax will be calculated at checkout where required by law.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

NorthernTool.us

Address:
11010 Dorrance Ln
Meadows Place, TX 77477
United States

Phone: +1 (832) 351-2342

Email: support@northerntool.us

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM (Central Time)